Terms & Conditions
Introduction
These Conditions apply to all guests of the Kinloch Hotel.
Bookings
Guests may book directly with the hotel or via our online booking engine.
Rooms are subject to availability, there is a minimum 2 nights stay on all guest bedrooms and a minimum 3 night stay on the apartments.
The Hotel reserves the right to refuse any booking for any good and fair reason.
Check-in & Check-out Times
Guests may check-in at any time from 2.00 pm on day of arrival, guests must contact the hotel to advise of their check in time. Apartments are available from 4.00pm.
On departure, guests must vacate their rooms and check-out by no later than 10.00 am.
Failure to check-out before 10.00am will entitle the Kinloch Hotel to charge for an additional night.
Payment
An invoice will be sent to guests who have booked directly with the hotel 7 days prior to arrival and payment must be made 48 hours prior to check in.
Guests who book via the online booking engine, payment will be taken at the time of booking.
If Guests wish to charge food & drinks to their room, they must leave a card number with reception and payment will be taken from the card number at check out and emailed to the guest.
Guests are liable for any damage they cause to the Hotel property
Cancellation
Your reservation confirmation will contain the cancellation policy that applies to your reservation.
Right of Refusal
The Hotel reserves the right to refuse a guest entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
Disturbance
The Hotel reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner.
Hotel Rules
Guests shall comply with all reasonable rules and procedures in effect at the Hotel, including but not limited to health and safety and security procedures and statutory requirements as to registration.
All guests will receive legislation for Scottish Islands.
Losses, Liabilities etc.
Guests must report any loss of or damage to their property immediately on discovery to the Hotel and shall make themselves available to assist with any reports made by the Hotel to the police.
The Hotel shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest or an Act of God, or where the guest remains in exclusive charge of the property concerned.
The Hotel shall not be liable for any failure or delay in performing any of its obligations under this Agreement if the failure or delay was due to any cause beyond its reasonable control, including (without limitation) war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, act of God, failure of power or machinery, failure of or interruption in externally provided services and utilities, and all similar events outside the Hotel’s control.
Whilst all reasonable efforts have been taken by the Hotel to ensure that Bookings made under this Agreement are able to proceed, the Hotel reserves the right to relocate any Booking to another hotel of similar size and standard. The Client acknowledges that the Hotel accepts no liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.
Guests will be liable for any loss, damage or personal injury they may cause at the Hotel.
These Conditions shall be governed by Scottish law, and you agree to submit to the jurisdiction of the Scottish courts.
Damage to hotel property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure.
Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address.
We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Removal of hotel property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent.
The charge will be the full replacement amount of the missing item, including any carriage charges.
Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card or send an invoice for the amount to the registered address.
Tampering with fire detection systems and firefighting equipment
We reserve the right to act against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers.
Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion.
Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card or send an invoice for the amount to the registered address.
Your Personal Details & Privacy
We are required to keep a register of all guests staying within the hotel, this is in adherence to Scottish Hospitality Legislation. These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection) All card details are removed at check out.
Prices
Are in British Pounds. All Credit and Debit card transactions are debited at the point of purchase.
Cancellation
Cancellation policy is 48 hours prior to check in.
Kinloch Hotel, Blackwaterfoot, Isle of Arran, KA27 8ET
VAT no. 262 9597 18. Registered in Scotland, SC197477